Rückgabe & Erstattung

Return policy

Our return policy allows a 14-day window from the date of delivery for eligible returns. To be eligible for a return, the product must be in its original packaging, with tags attached where applicable, and in pristine, unused condition.

Used merchandise will not be accepted for refund or exchange unless it complies with warranty terms.

Starting a return

To initiate a return, contact customer@saintbones.com. Once the necessary information has been received, return instructions will be provided. Products sent back without prior authorization will not be accepted. The customer is responsible for the cost of returning the product.

Exchanges

A product may be exchanged for another product when it is in pristine, unused condition with tags attached. Exchanges are subject to product availability. A price difference will be refunded or must be paid by the customer where the replacement product costs more.

Bespoke pieces, customized pieces, and products paid for with gift cards are final and cannot be returned.

The same return conditions apply to size and color exchanges. The first size or color exchange is free. A fee applies to each further exchange request.

Damages and issues

Please inspect the order on receipt and contact us immediately if a product is defective or damaged or if the wrong product was received.

Refund

Once a return has been received and inspected, we will notify you of the approval status. If approved, the full applicable amount will be refunded to the original payment method within 7–10 business days. A bank or card issuer may require additional time to process and post the refund.

For service from an international location, contact customer@saintbones.com.